To ensure that Coles is delivering quality, service and value, Coles uses their website as a platform for customers to address issues. They also provide a news bulletin, which is active on the Coles website, and is regularly updated, with any information that may be beneficial to customers, including:
Last year, Coles partnered with the Advancing Food Safety training company, to launch an academy that offers courses regarding quality managament, which results in certified qualifications for all participants. Along side the co-operation with the Food Safety company, Coles opened its very own Quality Academy, which was “specifically designed to help grow the quality standards and manage the cost of quality”.
By continually looking for ways to better the quality of their service, Coles is not only increasing their reputation, but ensuring that customers are as safe as they possibly can be.
Suppliers of Coles Brands are and have been for a long time required to undergo third-party auditing and examinations.
The Coles Brands suppliers are defined as any supplier who:
- Warnings regarding products that have recently been recalled
- Announcements regarding projects that Coles is taking part in
- News about price drops or specials
Last year, Coles partnered with the Advancing Food Safety training company, to launch an academy that offers courses regarding quality managament, which results in certified qualifications for all participants. Along side the co-operation with the Food Safety company, Coles opened its very own Quality Academy, which was “specifically designed to help grow the quality standards and manage the cost of quality”.
By continually looking for ways to better the quality of their service, Coles is not only increasing their reputation, but ensuring that customers are as safe as they possibly can be.
Suppliers of Coles Brands are and have been for a long time required to undergo third-party auditing and examinations.
The Coles Brands suppliers are defined as any supplier who:
- Provides a product which is manufactured and packed with a brand owned by Coles (including but not limited to, SmartBuy, Coles, Coles Finest, Coles Butcher, Coles Market Place)
- Supplies bulk products or produce which are sold loose or unbranded in a display case or open carton such as fresh produce or loose bread rolls
- Supplies fresh produce which is packed into Returnable Plastic Crates (RPCs)
- Supplies bulk products which are packaged at store such as bulk olives which are sold and packaged over the deli counter.
- Supplies ingredients and/or raw materials for Coles’ in-store bakeries or meat rooms.