To both encourage people to join the Coles team, and to reward those who are already a part of it, Coles has several programs or benefits that employees have the potential to gain access to. These include:
Coles currently employes over 100,625 workers Australia wide. Over the past few years there has been an increase in the number of permanents, with 66% of all employees holding a permanent role. This permanency that Coles is allowing, provides greater job security, opposed to casual work that other supermarkets encourage.
Coles is committed to ensuring that those who work for them, clearly represent the people that the company serves. As Australia's multiculturalism has continually increased, Coles has felt obligated to provide all who may not have the opportunity otherwise, to work. In doing this, the company reassessed the figure that showed 65 or less team members to identify themselves as either Aboriginal or Torres Strait Islanders in 2009, and launched an entire campaign targeting the issue. Today Coles has over approximately 900 Aboriginal and Torres Strait Islander employees.
In 2011, Coles established a partnership with the Department of Education, Employment and Workplace Relations, to support an Indigenous employment program in both New South Wales and the Australian Capital Territory. This program was named ‘First Step’, and was aimed at all the Indigenous Australians, that were interested in a job in retail. The program included training courses, that not only developed confidence, but the appropriate skills to prepare them for the work that they would soon be involved in. As the program was an evident success, ‘First Step’ spread to Coles supermarkets all over the country, including Alice Springs, Darwin and Perth. Plans are currently in place for another 20 teams responsible for Indigenous employment in Australia.
Between 2009 and 2012, over 2500 team members completed the Retail Leaders Program, which is aimed to develop confident and very capable leaders that have the ability to provide the best service possible and teach others to do the same. Over the past year, more than 1 million hours of training have been delivered to employees, and this figure is estimated to rise.
Coles offers basic casual, part-time and full time roles in all departments both at store and state and national levels. Most commonly, and individual will start off as a service assistant, then progress to an assistant or supervisory role in the managers absence. From there, they have the opportunity to go onto a retail leaders role. There are 4 levels within the retail leaders role, which include:
Level 1 - Which prepares individuals for a department managers position
Level 2 - Grocery/store support position
Level 3 - Store manager
Level 4 - Regional manager.
Once somone has reached a Level 4 position, they can then choose to progress into a state managers role or a senior executive position withtin the national head office. The national head office involves an abundance of job opportunities, which include:
Marketing
IT
HR
Department Specialist e.g. Deli
Merchandise
Property management
Legal positions
- Coles For You: A program available to all team members and their families, providing access to a variety of discounts, not only at Coles, but at other Wesfarmers stores e.g. Kmart, Target and Liquorland. Other benefits include deals on travel and restaurants, health and finance.
- Platinum Play: The Platinum Play Team Member Association, which is a non-profit program that costs a few dollars a month and allows members to gain access to promotions, competitions, discount movie and theme park tickets, early bird concert and show tickets, dining, accommodation packages and more.
- Recognition of Service: Coles formally acknowledges employee anniversary milestones at 10 years of service, and every 5 years thereafter.
Coles currently employes over 100,625 workers Australia wide. Over the past few years there has been an increase in the number of permanents, with 66% of all employees holding a permanent role. This permanency that Coles is allowing, provides greater job security, opposed to casual work that other supermarkets encourage.
Coles is committed to ensuring that those who work for them, clearly represent the people that the company serves. As Australia's multiculturalism has continually increased, Coles has felt obligated to provide all who may not have the opportunity otherwise, to work. In doing this, the company reassessed the figure that showed 65 or less team members to identify themselves as either Aboriginal or Torres Strait Islanders in 2009, and launched an entire campaign targeting the issue. Today Coles has over approximately 900 Aboriginal and Torres Strait Islander employees.
In 2011, Coles established a partnership with the Department of Education, Employment and Workplace Relations, to support an Indigenous employment program in both New South Wales and the Australian Capital Territory. This program was named ‘First Step’, and was aimed at all the Indigenous Australians, that were interested in a job in retail. The program included training courses, that not only developed confidence, but the appropriate skills to prepare them for the work that they would soon be involved in. As the program was an evident success, ‘First Step’ spread to Coles supermarkets all over the country, including Alice Springs, Darwin and Perth. Plans are currently in place for another 20 teams responsible for Indigenous employment in Australia.
Between 2009 and 2012, over 2500 team members completed the Retail Leaders Program, which is aimed to develop confident and very capable leaders that have the ability to provide the best service possible and teach others to do the same. Over the past year, more than 1 million hours of training have been delivered to employees, and this figure is estimated to rise.
Coles offers basic casual, part-time and full time roles in all departments both at store and state and national levels. Most commonly, and individual will start off as a service assistant, then progress to an assistant or supervisory role in the managers absence. From there, they have the opportunity to go onto a retail leaders role. There are 4 levels within the retail leaders role, which include:
Level 1 - Which prepares individuals for a department managers position
Level 2 - Grocery/store support position
Level 3 - Store manager
Level 4 - Regional manager.
Once somone has reached a Level 4 position, they can then choose to progress into a state managers role or a senior executive position withtin the national head office. The national head office involves an abundance of job opportunities, which include:
Marketing
IT
HR
Department Specialist e.g. Deli
Merchandise
Property management
Legal positions